How We Handle Corrections, Updates, and Retractions
Corrections can be sent to miriam@emeraldoakdesign.com. The most useful report names the page, quotes the specific sentence, and says what is wrong with it. Reports about a third party — a firm profile, a brand comparison, or a directory listing — are prioritised, and a party writing about their own listing does not need to justify the request.
Reporting an error
Corrections can be sent to miriam@emeraldoakdesign.com. The most useful report names the page, quotes the specific sentence, and says what is wrong with it. Reports about a third party — a firm profile, a brand comparison, or a directory listing — are prioritised, and a party writing about their own listing does not need to justify the request.
We do not require a reporter to prove an error before we look at it. A claim that has been questioned and cannot be quickly re-verified is removed while it is checked, rather than left standing during the review.
Correction, update, or retraction
These three outcomes are treated differently because they mean different things to a reader.
- A correction fixes something that was wrong when published. The page is edited, and the change is noted on the page where the substance of a claim has changed.
- An update reflects a change in the world — a revised statute, a new statistical release, a discontinued product. The old figure is replaced and the review date advances.
- A retraction removes a claim we can no longer support. The claim is deleted rather than softened, and where it was material to the page, the page notes that it was removed.
Response commitments
Reports are acknowledged within two business days. Straightforward factual corrections are normally resolved in the same window. Where a correction requires re-checking a primary source or contacting a third party, we say so in the acknowledgement rather than leaving the report open silently.
Requests from a named firm to amend or remove their own directory profile are actioned without argument. Those profiles exist to help homeowners interview several designers, and no studio is obliged to appear in a directory published by another studio.
What we do not do
We do not quietly edit a substantive claim and leave the page looking as though it always said the new thing. We do not respond to a correction by deleting the page and republishing it at a new address. And we do not treat a correction as a negotiation: if a claim cannot be evidenced, it comes down regardless of how well the page performs.
Related standards
Questions or corrections: miriam@emeraldoakdesign.com
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